Confident Communication Programme

Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. If you are not able to convey and receive the information correctly, this will cause barriers to your personal as well as your professional life.

This programme will capacitate the participant to improve the way that they communicate orally, in writing and reading in their personal and in their professional life.


 1.    Definitive Writing Skills

This course is based on the premise that clear thinking is the foundation for effective writing. It presents a writing process that will enable participants to write well-structured documents that communicate clearly and concisely. In the course, participants will be taken through the process of planning, drafting, revising and editing written documents.

2.    Speaking with Assurance

This course is specifically designed for those who need to improve their English speaking skills by providing essential information and extensive practise in using spoken English for a range of different functions. The activities in this course will develop confidence and improve the way participants project themselves when speaking face-to-face, on the telephone and at social events. The course uses a systematic approach that develops verbal, visual and vocal skills simultaneously. Participants will become far more fluent and self-assured speakers.

 3.    Reading for Enrichment

This course is designed for participants who want to critically analyse the written word by comparing and contrasting themes and issues in text. They will also be allowed to respond to information with understanding in order to justify their views and opinions.

 4.    Integrating your Learning

This course covers a range of topics that provides learners with tips on how to improve their performance in the learning situation by giving them the skills to manage the learning processes and strategies as well as how they can function in the classroom situation. Educators will also gain form this course in that they will be able to assist learners with the learning process.


 This course is aimed at anyone who wishes to improve their English, especially as a second language to improve their personal and work situation. It is also recommended for educators, for whom English is a second language, for their enrichment and further development.


 Each course has 2 to 4 days contact time. On-line support is provided through electronic and telephonic counselling and consultation and moderation.


 Practitioners wishing to pursue this qualification are assumed to have at least an NQF Level 2 or any other recognised education qualification at NQF Level 2. Practitioners who do not have the necessary entry qualification may be admitted through an RPL process based on their experience in the field.


The courses cover the following Unit Standards:

Unit Standard Title

US No.

NQF Level



Write for a wide range of contexts





Engage in sustained oral communication and evaluate spoken texts





Read/ view, analyse and respond to a variety of texts





Use language and communication in occupational learning programmes






 1.    Definitive Writing Skills

Unit Std Title: Write for a wide range of contexts (US: 119459; NQF Level: 4; Credits: 5)

Learners who gain competence will be able to write effectively on a wide range of topics; select suitable language structures and features and be able to edit in order to enhance fluency and unity of their writing.

 2.    Speaking with Assurance

Unit Std Title: Accommodate audience and context needs in oral communication (US: 119472; NQF Level: 3  ; Credits: 5)

Learners will be capacitated to successfully interact in spoken communication by using strategies that capture and retain the interest of their audience. They will also gain the ability to identify and respond to the manipulative use of language.

 3.    Reading for Enrichment

Unit Std Title: Interpret and use information from texts (US: 119457; NQF Level: 3; Credits: 5)

Learners at this level will read and view a range of texts in order to understand the literal meaning of texts and respond to the text in a manner appropriate to the context. Learners will also explore and explain how language structures and features may influence a reader.


 Unit Std Title: Read, analyse and respond to a variety of texts (US: 119469; NQF Level: 4; Credits: 5)

Competence at this level will enable learners to use analytical skills to make sophisticated judgments about complex human and social issues. They will critically analyse texts produced for a range of purposes, audiences and contexts; identify and explain the values, attitudes and assumptions in texts and evaluate the effects of content, language and style on readers’ responses in specific texts.

 4.    Integrating your Learning

Unit Std Title: Use language and communication in occupational learning programmes (US: 119471; NQF Level: 4; Credits: 5)

Learners will gain the competencies to deal with the learning situation in terms of the learning materials, to access and use useful resources, to seek clarification and help when necessary. They will also be able to apply a range of learning strategies with an understanding of the features and processes of the workplace and occupations to which their learning interventions refer.


FTC adopts an integrated approach to the delivery of its courses. The courses, while based on the required set of Unit Standards, are inextricably linked and ‘speak to each other’, converging in a focused, needs-driven programme aimed at producing well-rounded and effective Community Development Practitioners.