English @ Work

The English @ Work programme is designed for junior managers and work teams who have to use English on a daily basis to engage with senior managers and more especially business customers. The course is aimed at people in the workplace who have English as a second or even third language. The focus is therefore on sharpening writing and communication skills in English.

This programme can be offered as an accredited course based upon selection of unit standards pertaining to the knowledge, skills, values and attitudes needed to be an effective trainer. The unit standards are listed at the end of this document.

 THE COURSES IN THE PROGRAMME INCLUDES

 1.   Written Business

This course covers a range of written correspondence used in the business world from reports and memos to emails and blogs. Participants will also learn how to write in a professional manner as well as interpret what is read and respond accordingly.

 2.   Business Speak

The focus of this course is how the participants interacts in a professional manner in the workplace. The correct language in meetings, on the telephone, for presentations as well as during social activities is covered.

 WHO SHOULD ATTEND THIS COURSE?

This programme is aimed at employees who wish to improve their business writing and professional speaking skills when dealing with colleagues, senior management and customers.

 COURSE METHOD AND DURATION

The duration of courses varies between 2 to 3 days according to the credit values allocated. On-line support is provided through electronic and telephonic counselling and consultation and moderation.

 ADMISSION TO THE COURSE

Professionals wishing to pursue an accredited programme are assumed to have at least an NQF Level 3 or any other recognised education qualification at NQF Level 3. Trainers who do not have the necessary entry qualification may be admitted through an RPL process based on their experience in the field.

TRAINING COURSES

 The 2 courses cover the following Unit Standards:

Unit Standard Title

US No.

NQF Level

Credits

1. 

Accommodate audience and context needs in oral communication

119472

3

5

2. 

Interpret and use information from texts

119457

3

5

 PROGRAMME OUTLINE

1.   Written Business

Unit Std Title: Accommodate audience and context needs in oral communication (US: 119472; NQF Level: 3 ; Credits: 5)

Learners will be capacitated to successfully interact in spoken communication by using strategies that capture and retain the interest of their audience. They will also gain the ability to identify and respond to the manipulative use of language.

2.   Business Speak

Unit Std Title: Interpret and use information from texts (US: 119457; NQF Level: 3; Credits: 5)

Learners at this level will read and view a range of texts in order to understand the literal meaning of texts and respond to the text in a manner appropriate to the context. Learners will also explore and explain how language structures and features may influence a reader.

CONCLUSION

FTC adopts an integrated approach to the delivery of its courses. The courses, while based on the required set of Unit Standards, are inextricably linked and ‘speak to each other’, converging in a focused, needs-driven programme aimed at producing well-rounded and effective business communicators.

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