FTC59 – Office Administration and Management

This course is designed to improve the day-to-day running that is fundamental to the smooth running of any business. It develops and improves basic office administrative tasks required to ensure effective business practice.

The contents of this course include:

  • Minute taking
  • Report writing
  • Arranging and co-ordinating meetings
  • Taking messages
  • Managing a diary
  • Developing and maintaining a filing system
  • Answering the telephone
  • Using office technologies
  • Liaising with clients
  • Capturing and maintaining data

Who should attend this course?
This course is aimed at those who wish to or who currently operate in the administrative departments in companies, organisations and businesses.