FTC36 – Becoming an Effective Manager

This course focuses on the individual, highlighting specific knowledge, skills, values and attitudes required to be the best manager each course participant can be. We look at how leadership potential can be brought to the fore so that each individual can excel as a manager.

The main topics covered include:

  • Leadership styles and situational leadership
  • Defining leadership traits
  • Managing the performance, morale and productivity of workers
  • Minimising conflict
  • Team development issues
  • Motivating others
  • Leadership strategies
Understanding lines of communication
  • Managing disciplinary procedures
  • Managing grievance procedures
  • Understanding the benefits of developing the skills of your workers

The following essential management skills are zoomed into:

  • dealing tactfully with difficult people
  • setting standards and conducting follow up
  • communication effectiveness
  • delivering effective presentations
  • developing your own leadership development strategy
  • motivation theory and practice
  • appraisal and development skills
  • analysing training needs
  • creating high performance teams
  • decision making
  • creating a team identity
  • effective meeting management
  • pre-empting and managing conflict
  • monitoring and controlling workflow

Who should attend this course?
This course is aimed at both emerging and experience managers and supervisors who wish to review their personal management and leadership styles and implement their management roles more effectively.