Delivering quality customer service is essential in today’s competitive market. Yet many businesses fall short in this area.
DATE: 09 June 2015
VENUE: 2nd Floor, Langham House, 59 Long Street, Cape Town
For more information or to register:
Tel: 021-422 1644
This 1 day course looks specifically at the development of professionalism in the workplace and customer service functionality. The focus is on improving relationships between companies and their clients and improving the standard of customer service provided. The units integrate theory with practical activities to develop your customer service skills.
The contents of the course include:
- Know your customers
- Customer service in a nutshell
- Acknowledge and inform your customers
- React to queries and complaints
- Retain customers for life
- Develop a culture of excellent customer service
Who should attend this course?
This course is aimed at employees who are at the frontline and need to provide a professional service to the company’s clients and customers. The course is also suitable for businesses owners who want to improve relationships with their client base.