Customer Service

Delivering quality customer service is essential in today’s competitive market. Yet many businesses fall short in this area. 

DATE: 28 October 2015

COST: R1400.00pp

VENUE: 2nd Floor, Langham House, 59 Long Street, Cape Town

For more information or to register:

Tel:             021-422 1644

Email:        registration@onlineftc.com

This 1 day course looks specifically at the development of professionalism in the workplace and customer service functionality. The focus is on improving relationships between companies and their clients and improving the standard of customer service provided. The units integrate theory with practical activities to develop your customer service skills.

MP900433195

The contents of the course include:

  • Know your customers
  • Customer service in a nutshell
  • Acknowledge and inform your customers
  • React to queries and complaints
  • Retain customers for life
  • Develop a culture of excellent customer service

Who should attend this course?

This course is aimed at employees who are at the frontline and need to provide a professional service to the company’s clients and customers. The course is also suitable for businesses owners who want to improve relationships with their client base.

Register HERE