FTC103 – ISO Awareness

As many businesses are rolling out or considering rolling out the implementation of ISO 9001, many of their employees are in the dark about why the business must comply and what it means to them.

The Fundamentals Training Centre’s 2 day ISO Awareness Course provides valuable insights and an understanding of the concept of ‘quality’ and on Quality Management Systems based on ISO 9001. It also provides the means to develop applications across all levels of your company.

Businesswoman giving thumbs up

Topics include:

  • Understanding the ‘Concept of Quality’
  • Balancing the trade-off of Quality versus Cost
  • Defining the need for a ‘Quality Management System’
  • Understanding ISO 9001
  • Translating the 8 principles of ISO 9001 and its deployment throughout the organisation
  • Using ISO to develop ‘customer-focused goals’


This course is conducted over 2 days.

Who should attend?

This course is designed for companies who are in the process of implementing ISO 9001 or those who are thinking of introducing ISO 9001. It is aimed at junior to senior management staff. Specialists who have been given the responsibility to drive the ISO programme at company-level will derive great benefit.  It also serves as a refresher for employees wanting to improve their knowledge of ISO processes and for companies who that are already ISO 9001 certified.

What is ISO?

ISO (International Organisation for Standardisation) is the world’s largest developer of voluntary International Standards. International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective.

The benefits include:

ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimising waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade. (Source: http://www.iso.org/iso/home/about.htm)

Download ISO Awareness Course: Course Outline – ISO Awareness