FTC104 – Online Communication – MS Outlook

Microsoft Outlook is a programme provided by Microsoft Office to organise emails, contacts and appointments. It can be used in a personal or professional setting or both. There are currently more than 500 million MS Outlook users worldwide. Outlook features a number of components to meet your needs:

Email: This tool allows one to send and receive other emails. You are also able to forward emails, add and save attachments and add an email signature inter alia.

Contacts: You are able to save and Outlook contact information (names, phone numbers, email addresses, etc.) of friends and business associates.

Calendar: Outlook features a calendar where you can schedule all of your appointments and meetings. Any responses to your meeting automatically appear in your inbox. You are also able to email your so that you can send your schedule to others..

Tasks and Notes: The Task tool allows one to keep a to-do list. Once you create a task, you will receive reminders on completing the task as well as tracking your progress.  The Notes feature enables you to keep track of any ideas, questions or reminders you would normally jot down on a piece of paper.

FTC’s Online Communication – MS Outlook Courses will capacitate the participant to master all the above mentioned tools as well as advanced functions like managing folders, importing and exporting data and handling security issues.


FTC’s offers 2 Courses in MS Outlook, dependant on the level of the participant i.e.

  1. MS Outlook Basic
  2. MS Outlook Advanced

 1.   MS Outlook Basic Course

Topics include:

  • Getting Started
  • E-Mail
  • E-Mail Management
  • Contact Management
  • Tasks
  • Appointments and Events
  • Meeting Requests and Responses
  • Customising Outlook

2.   MS Outlook Advanced Course

Topics include:

  • Customising Outlook
  • Messages
  • The Inbox
  • Folders
  • Templates and Forms
  • Integration
  • Public, Shared, and Offline Folders
  • Newsgroups and E-Mail Security

Who should attend this course?

This course is aimed at people who want to gain basic and advanced knowledge of how to work with MS Outlook 2007/2010 in their daily work endeavours.