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FTC62.2 - Secretarial and Administrative Skills
This course is designed to enhance the skills of secretaries and administrators to gather, report, plan, monitor and control administrative and secretarial systems. Participants will develop the knowledge and confidence to understand and participate in company events, including customer enquiries, briefing sessions, meetings, workshops and conferences. The focus is on enabling participants to effectively and efficiently attend to the processing of necessary documents, logistics and to ensure proper communication systems related to these. Depending on the course level, research, setting personal goals, functioning within a team and understanding the overall organisational culture as well as demonstrating an understanding of employment relations will also be developed.
Topics addressed in this course include:
Who should attend this course?
This course is aimed at any individual who is, or wishes to be, involved in the administrative and/ or secretarial functions in an organisation, company or business.
FTC has an extensive database of highly qualified and experienced facilitators. This course will be presented by the best facilitators available.