Refund Policy

Obligations of the Course Participant

The course participant shall be responsible for choosing a course that corresponds to his or her abilities. The course participant undertakes to attend the course personally, to arrive punctually and to take part in lessons. Should the irregular attendance or other behaviour of the participant lead to a disturbance of the course for other participants, The Fundamentals Training Centre reserves the right to expel the participant from the course. In such an event the course fees shall not be refunded in any way, not even on a pro-rata basis.

Withdrawal Prior to the Start of the Course

The contracting party may send written notification of withdrawal prior to the start of the course, without any statement of reasons. If such written notification is received by The Fundamentals Training Centre 14 days before commencement of the course, all payments less cost already made to The Fundamentals Training Centre in connection with the present contract shall be refunded to the contracting party. The reimbursements will be made within 4 weeks after reception of the withdrawal. If written notification is received by The Fundamentals Training Centre less than 14 days an invoice shall be issued for that particular course. Special regulations apply with respect to withdrawals by participants studying in South Africa on a student visa. Before enrolling, please enquire about these regulations.

No-show / Withdrawal from the Course

Should the course participant fail to show up for the course or withdraw from the course, he or she shall not be entitled to claim any reimbursement. Special regulations apply with respect to withdrawals by participants studying in South Africa on a student visa. Before enrolling, please enquire about these regulations.

Cancellation and/or Change of Accommodation After Course Start

Accommodation may be terminated or changed. Notice of termination shall be sent in writing to The Fundamentals Training Centre. Should the course participant leave the accommodation before the end of the period of notice the General Terms and Conditions of the third parties providing such accommodation will apply.

Incomplete Participation in Lessons

Should the course participant not take part in all of the lessons that make up the subject matter of the course, he or she shall not be entitled to claim any reimbursement of payments already effected.

Complaints and Liability

The course participant shall make complaints without delay to the The Fundamentals Training Centre. (Any complaint concerning services provided by a third party should be addressed to the third party.) If The Fundamentals Training Centre is not able to remedy the situation within a reasonable period, the course participant may take steps to remedy the situation him or herself, and The Fundamentals Training Centre shall refund the cost, against receipts, in so far as legal and contractual liability requires. This procedure does not restrict the participant’s right to pursue other legal remedies. Any requests for refund shall be made within four weeks of the agreed termination of the course. After this period, the course participant shall have no claim of any kind.

The Fundamentals Training Centre excludes liability for loss due to illness, accident or injury, except in the case of intentional or gross negligence by The Fundamentals Training Centre. The Fundamentals Training Centre shall not be liable in the case of poor or non-performance of services provided by a third party that it has mediated. The Fundamentals Training Centre excludes liability for loss of valuables or cash or loss and damage to personal effects, etc. except in the case of intentional or gross negligence by The Fundamentals Training Centre; for package deals, liability in the case of The Fundamentals Training Centre being at fault shall be limited to the direct loss and to the amount paid by the course participant.

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