Unit 2: Leading and Managing People

This unit focuses on leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.

Modules for this unit include:

1. Leadership Theory and Practice

For decades, leadership theories have been the source of numerous studies. In reality as well as in practice, many have tried to define leadership-709665_960_720what allows authentic leaders to stand apart from the rest. Studies of leadership have produced various theories involving traits, situational interaction, function, behaviour, power, vision and values, charisma, and intelligence, etc.

This module will capacitate the learner to:

  • Explain the concept of leadership.
  • Differentiate between leadership and management.
  • Analyse and compare leadership theories.
  • Apply the different roles and qualities of leadership in a work context

2. Knowledge Management

To sustain a competitive advantage, knowledge and information has to be managed in order for the organisation to survive and grow. This course the participants the ability to understand the rationale behind information management and the policies and the implementation and customisation of knowledge management systems.

At the end of this module the qualifying learner will be able to:

  • Demonstrate knowledge and understanding of the concepts and components of knowledge management.
  • Analyse a unit according the entity’s knowledge management policies and procedures.
  • Develop a knowledge management implementation plan for a unit.

3. Coaching

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor them appropriately to reduce attrition and improve staff retention.


The learner will gain the competency to:

  • Select a first line manager for a specific position.
  • Plan the coaching process of a first line manager.
  • Coach the selected first line manager.
  • Monitor and measure the results of coaching sessions.

4. Human Resource Management

Human resource (HR) management is a vital part of an organisation. To be truly effective, the human resource team must be experts in a number of important areas. The HR team is responsible for all aspects of each employee’s career, from recruitment to hiring to the training needs and development of staff. An effective human resource team effectively executes policies and procedures and keeps the workforce motivated and productive.

The qualifying learner in this module will:

  • Analyse education, training and development needs of members of a unit.
  • Record the results of the training needs analysis.
  • Compile a people development plan for a work unit.
  • Manage the implementation of a people development plan for a unit.


Fundamental120300Analyse leadership and related theories in a work context58
Core252044Apply the principles of knowledge management.56
Core252035Select and coach first line managers.58
Core252029Lead people development and talent management.58