Unit 5: Build Relationships with Superiors and Stakeholders

Effective working relationships with superiors and stakeholders are critical to your success. There are many different working relationships that take place within each organisations from colleagues to clients and suppliers.In this unit we will explore how to build relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.

Modules for this unit include:

1. Diversity Management

This course is designed to assist participants to develop critical thinking about diversity, identity and culture. It aims at building unity in diversity and social solidarity. Although the course focuses on the workplace, it can also be adapted to applications in other environments.

This module will capacitate the learner to:

• Demonstrating knowledge and understanding of diversity in the workplace.
• Demonstrating understanding of the reality of diversity and its value in a unit.
• Managing team members taking into account similarities and differences.
• Dealing with disagreements and conflicts arising from diversity in a unit.

2. Professional Relationship Management

We all want to work with people we’re on good terms with. Good professional relationships are necessary for the development of the organisation and for dealing with teams, customers, suppliers, and key stakeholders. Therefore it’s important to build and maintain good relations with people.

The qualifying learner in this module will:

• Liaise and network with internal and external stakeholders.
• Devise and apply a strategy to establish constructive relationships with team members in a unit.
• Devise and apply a strategy to establish constructive relationships with managers.
• Identify and minimise personal conflict in the workplace.

3. Effective Communication

More than just the words you use, effective communication combines a set of skills including nonverbal communication, engaged listening, the ability to communicate assertively. Furthermore it is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. This programme is especially designed for people who need to improve the range of English language techniques used by those in leadership and management positions.

On completion of this module, the learner be able to:

• Discuss and explain a range of written and oral communication techniques used in the workplace
• Lead discussions and chair meetings
• Generate a variety of workplace reports using various data gathering techniques
• Deliver presentations

4. Decision Making

Leaders are constantly faced with having to make decisions and solve problems. They are constantly challenged to evaluate and adjust to manage themselves, manage others, their work situations, relationships and their organisations for successful outcomes. This exciting and stimulating course deals with problem solving and decision making in an effective and creative manner.

The learner will gain the competency to:

• Apply critical and analytical skills to analyse an issue or problem.
• Engage with stakeholders in analysing the issue/problem and developing solutions.
• Select feasible solutions through a systems approach.
• Formulate and communicate the decision.